Frequently Asked Questions
Our Scooter Link customers often have many questions before purchasing medical equipment, so we thought we'd answer the most frequently asked questions (FAQ)
here on our web site. If you have a question that is not answered here, please don't hesitate to call us TOLL FREE at 888-910-0444 or email us at firstname.lastname@example.org.
What products do you sell?
Along with the power wheelchairs, mobility scooters,
wheelchair lifts and lift chairs pictured on our Web site, we also carry a full line of hospital beds,
patient lifts, geriatric chairs, and manual wheelchairs. We also specialize in Bariatric, (Heavy Weight Capacity) medical and mobility equipment.
Please don't hesitate to call us if you are in need of something not listed here. We have a full staff of people who work at locating those hard to find items.
How long have you been in business?
We are proud to say that we have been in business since 1991 and on the internet since 1995. We have worked with customers all over the country since that
time. We have also created a large family of Network Dealers ready to service all our equipment in any part of the country. This means if you live in
California and you need service, we will send out a repair dealer. But if you go on vacation to New York and need service, we will send out a Network Dealer
in New York. Wherever you need service, you have one number to call - 888-910-0444
Power Wheelchair Question: I want to get mobile. Would I be better off with an Electric Wheelchair or Scooter?
An electric wheelchair has a joystick that works your speed and direction. A mobility scooter will have what is called a driving tiller. The driving tiller has something you
grip with either on or both hands, one to steer with. The tiller also has forward and reverse thumb levers built in and with a special tiller (called a delta tiller), your forward and
reverse are applied by squeezing just your fingers as you grip the tiller. Although many people are used to having something to grip to steer with, a joystick (such as what
is found on an electric wheelchair) is extremely easy to maneuver once a person gets used to it. In addition an electric wheelchair works much better in a home to get
through doors and around furniture because it has a smaller turning radius. The smaller your home, the more it makes sense that an electric wheelchair is your best bet if your usage is primarily in the home.
For outside use only, an electric scooter is perfect. While electric scooters work great outside, you will want to make sure that you pick a scooter that works for your
size, weight and the terrain you will be using it for. You will also find that electric wheelchairs work well outside. Again, you will want to make sure that you pick a
wheelchair that works for your size, weight and the terrain you will be using it for. Your Scooter Link representative can help you make the right decision. 888-910-0444
What type of warranty do you offer on your products?
Nationwide Parts and Labor on all our products. We come to you. If your scooter or chair has a labor warranty and if you are having an issue with a power wheelchair, mobility scooter etc. we will send out one of our certified
technicians to your home to diagnose and fix the problem. You never have to worry when you purchase from Scooter Link. We understand that being without your power wheelchair,
mobility scooter, etc is a major loss in mobility and we will do everything in our power to ensure that your equipment is up and going in as short a time as possible.
What do you charge for shipping?
We offer free shipping on most of our products on orders over $150. in the Continental United States. The U.S. Non-Continental States and Canada may be charged shipping in some
cases, but not all cases and not without giving you a shipping quote first.
What forms of payment do you accept?
We accept Master Card, Visa, Discover, American Express, personal checks & PayPal .
How long will it take to get my equipment?
In most cases in-stock items take 3 to 7 working days to get to you in the Continental U.S.Some products are custom build (â€˜Buildersâ€™) and the lead time is provided by the Manufacturer at the time the order is placed. This lead time can be as little at 7 days or as much as 30 days.
Do you sell equipment for people who are over the normal weight limit specified on standard equipment?
Absolutely. Although the average weight capacity for medical equipment is between 200 and 300 lbs., we offer a full line of products for people who weigh more. The term
associated with this type of equipment is "bariatric" and can be found throughout our site. The industry has developed numerous products to meet the needs of the many people
who require plus size equipment. We have power chairs and power lift chairs with a weight capacity up to 700 pounds.
Can you explain the best way to care for the batteries in my unit?
If you charge your equipment at night, it should be fully charged in the morning and ready for 4 to 6 hours of continuous driving time. This should get you through the day with
no problem. If you do not use your equipment for a long period of time, you should still charge it at least once a week. If your batteries go completely dead, the charger will
not come on and you may need to put some charge into the batteries with another source until your onboard charger goes on. If your batteries stay dead for a long period of time,
it can ruin them. The older your batteries get, the shorter your driving time. The average life expectancy of your batteries is one to two years.
What about sales tax on these items?
We do not charge sales tax on any of our products to anyone outside of Florida. In Florida a doctorâ€™s prescription will allow us not to charge Florida State Sale Tax.
Do you handle insurance?
We are here for the uninsured and stores that bill insurance companies. We do not bill insurance. We sell our products at a large discount to people that do not have
insurance or do not meet the criteria for the insurance they have.
What if I am not covered under my insurance for the product I need or do not have insurance?
We offer a tremendous savings over the normal retail prices on all our products.
Will I get the best price from Scooter Link?
Our goal is to have you as our customer. We know we need to give you the best price and service. We compare prices daily with our competitors. We do our best to make sure
that we are a few dollars under the lowest price competitor. A nationwide labor warranty is also available on all our products. This is what we mean by, "Lowest Price, Best Service". If you find a lower price, please ask about our 115%
Do you offer financing?
We do have a relationship with TimePayment although they are an independent third party financier. We have the green TimePayment button on every page. If you would like to apply for financing, click into the green button and it will take you to the application with TimePayment. It takes literally minutes to complete. You will get an answer in as little as 10 minutes and up to four hours (during the business day).
What does 'Like New' mean on the used chairs?
Like New is the term we use to describe the high quality of the used chairs and scooter we sell. Like New generally means that the chair is in excellent condition with no rips or tears on the vinyl, all the systems and batteries have been tested. Because these are like new and not actually new, the chairs and scooters do have some mild wear and tear, consistent with prior usage. This wear and tear may be minimal tire wear, scuffing to the shroud and just general prior usage.
Do you ship internationally?
We do on an order by order basis. We ship into Canada, parts of South America, Guam, the Philippines and the UK. If you are interested in an international shipment let us know. We can arrange for the shipment or we can ship to a stateside domestic freight forwarder who can contract with you directly and do the shipment to you. We try to assist our customers in any way that we can.
All sales are subject to Scooter Link's Return Policy as published on our web site.