Happy Customer Testimonials

We've had many happy customers over the years, and some have taken the time to write us kind letters. As much as we appreciate our customers choosing Scooter Link as their medical equipment store, nothing beats knowing that we've had a positive effect on both their happiness and mobility. Below you will find a collection of our favorite kind letters.

4/3/2013

1/29/2013

1/23/2013

Good morning Joe,

I just wanted to let you know my client is very happy! She said the technician was very good and very kind.
The power chair is working! I reiterated she needs to keep it charged.
Thanks for your assistance and have a great weekend.

Joe LoPinto, of ScooterLink, is obviously from another planet, and not from Earth! The customer care and service he provides is "out of this world." Joe is sincere, honest and genuine. He goes that "extra mile" to satisfy his customers. No, I don't work for Joe...I am an old retired command sergeant major who was very fortunate to purchase a scooter from him. I highly recommend him if you want "peace of mind" buying a scooter. His prices are highly competitive. I wish him continued success.

The chair (scout convertible) arrived Wednesday and outstanding in every way. We're very impressed by your service on the phone, the timely delivery of the chair and the product's quality. We can heartily recommend you and your company to anyone. Could you please mail an invoice with itemized figures on your company's official statement form so we can apply for reimbursement from insurance? Thank you. The chair has made a tremendous differnece in mother's world.

Attn: Joe, Just a few words to say how pleased I am with the lift and everything from when I placed the order to the install which was by far second to none. Your installer Walter did a real first rate professional install....couldn't be happier with how it turned out. I would highly recommend Scooter Link to anyone who is need of your products and services.

Regards,

Terry Beans

T.Beans (AOE-1)

U.S.N. 67~69

I spoke with you a few weeks ago regarding a Harmar 550 Lift for my aunt. She contacted you and placed the order. The lift arrived VERY quickly and my husband installed it quickly and easily; just as you had explained. I appreciate your wonderful advice and super customer service!

I will not hesitate to recommend your company to anyone I know requiring any of your products in the future. It is refreshing to find a great company with a top notch representative, such as yourself. Please know you are most appreciated!

Most Sincerely,

Hello, Joe!

We think of you every single time we use our power chair and wonder how you're doing. And how is your mother doing? I hope very well.

Joe, we don't know how to thank you for helping us choose the Pace Saver 4.5 power chair. It is EXACTLY what we needed. We've had it a year and a half now, and it has exceeded our expectations in every way.

Perhaps you remember that I have MS but am still ambulatory. So I didn't need a chair for in the house. I can get around just fine. I just can't walk for long distances. So we were looking for a chair that would help me in places where I would otherwise not have the strength or stamina to get around. (At the time, you may recall, we were hoping to make a trip to Yellowstone National Park, where there are lots of paved paths and long walks that, without a power chair, I would not be able to negotiate.)

Our trip to Yellowstone didn't pan out, but this chair has opened up my world, Joe! Before this chair came into my life, I wasn't able to shop, or go to a museum, or "take a walk through the park." Now I can!

We live in a very rural area. Our closest city is 90 miles away. So use the chair when we go on day-long shopping trips. The chair allows me to "shop 'til I drop"!

Earlier this summer, we took it on a road trip, and I was able to visit museums for the first time in decades, without my legs giving out! In my chair, I could actually spend my time enjoying the museums, rather than constantly looking around for a place to sit down.

But, best of all, we were able to use the chair when we went camping this summer. We love Nature, so we went to a little U.S. Forest Service campground at a high-mountain lake. We were there for weeks. The chair allowed me to get around the campground, enjoy the paved trails, and even go up and down a steep road down to the lake! And I mean it was a STEEP road!!! Not only did the chair keep me safe with its automatic braking, the braking recharges the chair's battery -- which was super, since it must have taken quite a bit of juice to get me back up that hill!

In short, we could not be happier with this chair, Joe. Or with you and your patience, as you helped us identify the features we would need or not need and then select the chair that would best fit our needs.

It was a bit scary to purchase a chair sight unseen, but as soon as we opened the box, we were impressed with the quality of its construction -- before we ever even turned it on and tried it out!!! The smallest details are well designed and tended to. And the chair continues to impress us, with every challenge it conquers so easily.

I still look at other chairs I see people in, and oh, I'm glad I have the Pace Saver! Pace Saver's quality FAR exceeds that of any other chair we've seen! It's the absolute best. We got our money's worth, and then some!

And we have been very happy with every accessory we purchased from you, Joe. It's obvious you have done your homework and selected the best products out there. (You may remember our crazy experience purchasing a car carrier from another source, because it was less expensive. We're so glad we sent that one back and bought from you instead! What a huge difference in quality! That less expensive one would have broken down quickly.)

Thank you, Joe. And thank you Pace Saver. You have changed our world -- and for the better! Much, much better!

Sincerely,

I wish to take the time to thank Troy very much for his telephone call and professional and personal attitude in helping to reach resolution to my situation. My hats off to Troy and his P.R.

This is the second time that I used Scooter Link to buy a Victory Pride Scooter and Harmar AL600 Lift. Their staff has always been very helpful. All questions are respected, investigated, and answered. I plan on using Scooter Link again.

When Troy prepares an estimate for me, he follows up immediately with a detailed email quote. I recommend Scooter Link for both price and service.

My Amigo RD arrived today and is fully functional. Thanks for the great service, it was a pleasure to do business with you.

The Wife loves the new scooter. She has been unable to drive for more than 3 years. She can only walk very short distances with her cane and then pays with several days on a heating pad to recover. Wheelchair works when I can take her, but now, oh WOW! She has some freedom.

Thank you.

I now know why the Joe I placed my order with works for no commission. After looking over the website and reading the great story about Evel, and the son of 'Joe' it became clear.

Hi Troy

A note to tell you what a pleasure it was buying my lift online from you. You are a credit to your employer. Looking forward to hearing from your stepdad/photographer. He will find how much good advice he can get from seasoned photographers as myself, online.

Regards,

I would just like you to know that I received my chair 2 days ago and I am very thrilled with it. My invoice number was 5637. I would also like to thank the young man that assisted me in choosing just the right chair for me. His name is Troy and he was a wonderful source of information and handled my questions and concerns with the greatest of ease. He was a giant help to me and I appreciate it so much. Thanks again for allowing me to get a great chair for a great price. Please share my delight with future customers.

A very happy customer,

Just wanted to send a note thanking Joe LoPinto for his excellent help in purchasing my wife's scooter. He answered all my questions and was very helpful on issues I didn't understand.

It arrived yesterday afternoon via UPS ahead of schedule. I had it unpacked, assembled and charged in time for my wife to take a test drive before dinner.

She was very pleased with it. Everything was as promised and in excellent condition.

Thank you very much,

I want to send my compliments to Joe LoPinto in the sales department. He wasn't just interested in selling a scooter, he was interested in selling me the RIGHT scooter for my husband.

He spent a long time on the phone with me answering all of my questions. He even got the manufacturer on the phone with us to check some things he wasn't sure about. It made me feel like a valuable customer.

Thanks Joe!

Hi

I would like to thank Joe for selling me a used Palmer Twosome, as it was way nicer than I thought it would be and also Jack at the Palmer factory for all his help--I would not think twice about buying from these guys again and definitely would recommend them to everyone . -Once again thanks .--

Dear Joe:

Thank you very much for your prompt, and very FAIR, resolution. You and your company will continue to receive high praise from us and we will continue to steer customers your way with confidence.

Your,

Thank you for shipping the Scooter PRIDE LEGEND, it is very nice, my son Nicolas enjoys riding. I also received the Invoice, thank you.

Good morning, Joe,

I just wanted to tell you that our carrier arrived yesterday. What a huge difference in quality from the other one we purchased online!!! We're delighted with it! In fact, we're taking it on our first overnight trip this weekend! I took my power chair outside in the "wilds" of our garden and pasture yesterday. It's full of little obstacles, holes, etc. The chair performed like a dream! I'm so happy with it! We think of you often, Joe, and are so grateful for all of your help. All of your products seem first rate.

Thank you so much,

I purchased a power chair for my mother recently and I would like to thank you for the couteous and professional manner in which you assisted me. The chair was delivered VERY quickly and functional. I will recommend your company to anyone. Please keep up the good work!

Thank you Joe for you help.

Hello Joe,

Thank you for making me happy. The chair arrived safely. The truck driver was so nice and brought it right into the house for me. Now all I need is for my husband to come home from rehab.

Thank you for all your kind help.

Hi Joe,

I just wanted to let you know my Mom received her chair and loves it! Having a petite chair makes such a difference when you are 4'9" tall! Thanks for everything!