Frequently Asked Questions

 

We sell to anyone outside Florida.  In the state of Florida we do not sell retail, only wholesale.

Our Scooter Link customers often have many questions before purchasing medical equipment, so we thought we'd answer the most frequently asked questions (FAQ) here on our Web site. If you have a question that is not answered here, please don't hesitate to call us TOLL FREE at 1-888-910-0444.

1. What products do you sell?
Along with the power chairs, scooters, and lift chairs pictured on our Web site, we also carry a full line of hospital beds, patient lifts, geriatric chairs, manual wheelchairs, luxury adjustable beds, and walkers. We also specialize in Bariatric, (Heavy Weight Capacity) medical equipment and furniture. Please don’t hesitate to call us if you are in need of something not listed here. We have a full staff of people who work at locating those hard to find items.

2. How long have you been in business? 
We are proud to say that we have been in business since 1991 and on the internet since 1995.  We have worked with customers all over the country since that time.  We have also created a large family of Network Dealers ready to service all our equipment in any part of the country.  This means if you live in California and you need service, we will send out a repair dealer.  But If you go on vacation to New York and need service, we will send out a Network Dealer in New York.  Wherever you need service, you have one number to call - 1 888 910-0444   

3. I want to get mobile.  Would I be better off with an Electric Wheelchair or Scooter?
An electric wheelchair has a joystick that works your speed and direction.  A scooter will have what is called a driving tiller.  The driving tiller has something you grip with both hands or one to steer with.  The tiller also has forward and reverse thumb levers built in and with a special tiller (called a delta tiller), your forward and reverse are applied by squeezing just your fingers as you grip the tiller.  Although many people are used to having something to grip to steer with,  a joystick (such as what is found on an electric wheelchair) is extremely easy to maneuver once a person gets used to it.  In addition an electric wheelchair works much better in a home to get through doors and around furniture.  The smaller your home, the more it makes sense that an electric wheelchair is your best bet if your usage is primarily in the home.  For outside use only, an electric scooter is perfect.  While electric scooters work great outside, you will want to make sure that you pick a scooter that works for your size, weight and the terrain you will be using it for.  You will also find that electric wheelchairs work well outside.  Again, you will want to make sure that you pick a wheelchair that works for your size, weight and the terrain you will be using it for.  Your Scooter Link representative can help you make the right decision. 1 888 910-0444

 

5. What type of warranty do you offer on your products? 
  Nationwide Parts and Labor on all our products.

6. What do you charge for shipping?
We offer free shipping on most of our products on orders over $100. in the Continental United States.  The U.S. Non-Continental States and Canada may be charged shipping in some cases, but not all cases and not without giving you a shipping quote first. 

7. What forms of payment do you accept?
We accept Master Card, Visa, Discover, American Express, personal checks  & Pay Pal .

8. How long will it take to get my equipment?
In most cases in-stock items take 3 to 7 working days to get to you in the Continental U.S.

9. Do you sell equipment for people who are over the normal weight limit specified on standard equipment?
Absolutely. Although the average weight capacity for medical equipment is between 200 and 300 lbs., we offer a full line of products for people who weigh more. The term associated with this type of equipment is "bariatric" and can be found throughout our site. The industry has developed numerous products to meet the needs of the many people who require plus size equipment.

10. Can you explain the best way to care for the batteries in my unit?
If you charge your equipment at night, it should be fully charged in the morning and ready for 4 to 6 hours of continuous driving time. This should get you through the day with no problem. If you do not use your equipment for a long period of time, you should still charge it at least once a week. If your batteries go completely dead, the charger will not come on and you may need to put some charge into the batteries with another source until your onboard charger goes on. If your batteries stay dead for a long period of time, it can ruin them. The older your batteries get, the shorter your driving time. The average life expectancy of your batteries is one to two years.

11. What about sales tax on these items?
We do not charge sales tax on any of our products to anyone outside of Florida.  

12. Do you handle insurance?
We are here for the uninsured and stores that bill insurance companies.  We do not bill insurance.  We sell our products at a large discount to people that do not have insurance or do not meet the criteria for the insurance they have.

13. What if I am not covered under my insurance for the product I need or do not have insurance?
We offer a tremendous savings over the normal retail prices on all our products.

14. What is your return policy?
Other than returns under warranty, if you are not happy with the product you received, the following would apply: You would be responsible for the shipping & handling of the product to and from your location at your expense as well as a 20% processing fee. We will credit your account after the equipment has been returned in its original condition. Sorry, we can not take any returns on customer orders, orders under $500. or products that you have had for over 10 days.  In addition, We do not take any returns on any product shipped out of the continental United States.  It is our goal to make sure your needs are filled and that you have chosen the right product before we ship anything to you.

4. Will I get the best price from Scooter Link?
Our goal is to have you as our customer.  We know we need to give you the best price and service.  We compare prices daily with our competitors.  We do our best to make sure that we are a few dollars under the lowest price competitor.  We also offer an additional, on line 2% discount on most products with a parts warranty that can not be beat.  A nationwide labor warranty is also available on all our products.  This is what we mean by, "Lowest Price, Best Service".  If you find a lower price, please ask about our 115% price guarantee.